Once Spoken Collection Terms

Version collections-2026-09-26 · 26 September 2026

These terms add to the main Once Spoken Terms of Use. If these terms conflict on an Once Spoken Collection matter, these more specific terms apply. Your statutory rights are unaffected.

1. What you buy

£49 is a one-off payment for one Once Spoken Collection attached to a published memorial. It includes 20 years of active Collection service from confirmed payment, 30 photographs, 10 audio recordings, 3 short videos, written material within reasonable technical limits, contributor invitations, owner moderation, visibility controls, guardian nomination, future messages within the paid term and owner export. There is no subscription or automatic renewal.

A valid promotional code may reduce the initial £49 price and may provide a shorter 1-year or 5-year starting term instead of the standard 20 years. The exact price, discount and starting term are shown before activation and recorded in the confirmation. A promotion does not discount later Add Time or additional capacity unless expressly stated.

Preservation time and media capacity are separate. Buying one does not increase the other. Add Time and additional capacity are optional purchases at the price shown before their checkout.

Add Time may be bought by the owner or given by a visitor to the named Collection. Additional capacity may be bought by the owner and, where offered, by an invited contributor for a pending upload. A third-party purchase does not give the purchaser ownership, management, publication, moderation, guardian, succession or other control rights.

2. Preservation

The owner workspace shows the preservation end date. Preservation means providing the described service with reasonable care and skill during the paid term. It is not a promise of perpetual availability, a permanent URL, or survival of every technology, supplier or infrastructure provider.

Before expiry, we will make reasonable efforts to notify the Collection owner. At expiry, uploads, editing, invitations and scheduled functions may stop. Approved public material may become static and read-only. The owner will have the disclosed grace period to export or add time before private material is deleted. Nothing private becomes public merely because the term ends.

3. Starting now and cancelling

You normally have 14 days to cancel a distance service contract. At checkout you may expressly ask us to begin setting up and supplying the Collection immediately. If you cancel during those 14 days after making that request, we may deduct only a proportionate amount for service actually supplied where the law permits. Creating the workspace does not mean that the entire starting term has been performed.

To cancel, use the contact form or the cancellation form. Tell us the purchaser email and memorial. This does not limit remedies for a faulty or misdescribed service.

4. Content and permissions

You retain rights in material you own. You confirm that you own the necessary rights or have permission to upload it and that publication will not unlawfully expose a living person.

You give Once Spoken a non-exclusive, royalty-free licence limited to storing, reviewing, securing, technically processing, displaying as authorised, delivering as scheduled, backing up, exporting and migrating the material to operate the Collection. It does not permit sale, advertising use, AI training, voice cloning, synthetic speech, impersonation or generating new words or media on behalf of the deceased.

5. Contributions and moderation

Contributor submissions are private and pending. The owner may approve or decline them. Nothing submitted by a third party becomes public automatically. Once Spoken may restrict or remove material for legal, privacy, copyright, safeguarding, authenticity or Terms reasons.

Contributor email addresses and guardian and future-recipient details are private and are not part of the public Collection.

If a Collection is full, an invited contributor's media may be held privately for up to 7 days while capacity is considered. It remains pending and cannot be published during that period. If capacity is not available by the stated deadline, the media is deleted. Ordinary incomplete upload reservations expire within 24 hours.

6. Guardians and succession

A guardian is a nominated recovery contact, not an automatic owner. Nomination or acceptance is not a will, probate decision, transfer of copyright or transfer of estate property. A later succession request is separately verified.

If control is disputed, we may freeze administrative transfer and destructive changes, preserve the Collection and request probate documents, a court order or documented agreement. We do not determine competing family or inheritance rights.

7. Future messages

Future messages must contain authentic material and be scheduled within the paid preservation term. Once Spoken does not generate the deceased person's words. Delivery is retried safely after temporary failures; a permanent delivery failure does not delete the underlying message.

We cannot guarantee delivery to an invalid or unavailable address, through a provider that rejects it, where delivery would be unlawful, or after the relevant service term has ended.

8. Export

The verified owner may request an export of Collection records and media using private, time-limited links. Export does not transfer copyright belonging to contributors or other rights holders.

9. Refunds and service failure

Duplicate or erroneous charges are refunded. Where the service is faulty or not as described, we will provide the remedies required by law, which may include repair, repeat performance, a price reduction or refund.

For visitor Add Time and contributor-funded capacity, the purchaser—not the Collection owner—is the customer for that purchase. Cancellation and refund requests are assessed against that purchaser's statutory rights. Applied time is not silently removed from the beneficiary Collection after a refund; capacity linked to declined or unlawful material is not a promise that the material will be published and may remain available for other lawful Collection material. Fraud, chargebacks and refunds are reconciled without granting the purchaser control over content.

If we plan to discontinue Collections before the end of a paid term, we will where reasonably possible provide notice and export and an appropriate remedy for the materially unprovided service. We do not exclude statutory consumer rights.

10. Safety reports, moderation appeals and complaints

Anyone may report illegal or harmful material, a privacy concern, impersonation, copyright infringement or appeal a moderation decision through the Collection safety route. Once Spoken uses proportionate systems to prevent users encountering illegal content, restricts credible harm promptly, swiftly removes illegal content when aware of it, and records moderation decisions. The Collection owner cannot prevent Once Spoken restricting or removing material. General service complaints may be made through the Once Spoken contact form. The contract is with Robert Hawes, a sole trader trading as Once Spoken. The operator’s geographical and service address is 201 Linley Drive, Hastings, East Sussex, TN34 2BX, United Kingdom. General contracting information is also provided in the main Terms and order confirmation.